Phone and communication
Business numbers, cloud PBX and omnichannel platforms that put calls and chats in one place.
- UnitalkOmnichannel platform for calls, Telegram, Viber and Instagram chats, SMS and analytics, connected to your CRM.
- ZadarmaVirtual phone numbers in many countries and a free cloud PBX.
Phone and communication: what to know
Customers no longer reach for the phone by default. They write on Telegram, Viber, Instagram and the chat on your site, and expect the same answer everywhere.
An omnichannel platform pulls those channels into one window, connects them to your CRM and keeps the history with the customer rather than with the channel.
How to choose
- Count the channels your customers actually use before comparing platforms.
- CRM integration is the feature that decides whether the team uses the system at all.
- Check call recording and analytics if you train people on real conversations.