Unitalk

What is Unitalk?

Unitalk is an omnichannel communication platform built for sales and support teams that want a single, shared view of every customer conversation, not just phone calls. Instead of running separate tools for calling, Telegram, Viber and Instagram, Unitalk brings all of it into one workspace: calls, messenger chats, SMS and analytics live side by side, connected to the same customer history and, optionally, straight into your CRM. In practice that means one dashboard instead of several disconnected apps, no servers or technical staff needed to get it running, and a setup that works just as well for a five-person team as it does for a large contact center.

Key features

• Unified inbox for calls and messengers. Phone calls, Telegram, Viber and Instagram messages all land in one shared customer history.
• Virtual phone numbers. Get numbers set up without installing physical phone lines or hardware.
• CRM integrations. Connect to common CRM systems so calls, chats and recordings attach automatically to the right contact or deal.
• Voice bots. Automate routine call handling, such as qualifying leads or answering frequently asked questions, before a call reaches a human.
• Call and channel analytics. Dashboards covering call volume, missed calls, channel performance and agent workload help managers spot problems quickly across every channel at once.
• Mobile and web apps. Agents can work from a browser or phone rather than being tied to a desk, with no server setup required.

How to get started

1. Sign up through Unitalk’s free 14-day trial and choose the channels and virtual numbers you need for your business.
2. Connect the messengers you actually use, such as Telegram, Viber or Instagram, alongside your phone numbers.
3. Set up call and message routing rules, working hours and any voice bot flows.
4. Connect your CRM so calls and chats log automatically against contacts and deals.
5. Add agents and review the shared analytics dashboard to refine routing and scripts over time.

Who Unitalk is for

Unitalk fits sales teams that want reliable, cross-channel tracking to measure what’s actually driving conversions, and support teams that want a single shared history across calls and messengers to keep response times consistent. It particularly suits businesses in Ukraine and nearby markets, where customers regularly move between phone calls, Telegram, Viber and Instagram, and works equally well for a small team just starting to organize its communications or a large contact center handling thousands of conversations a day.

Tips for setting it up well

• Tag campaigns before you launch them. Use the UTM builder to tag the landing pages and ads that drive calls to a tracked number, so call analytics line up with the campaign that generated them.
• Put your number where people can call it in one tap. A QR code linking to a click-to-call number works well on printed materials, packaging or storefronts.
• Connect the messengers your customers actually use. If part of your audience prefers Telegram over Viber (or the other way around), connecting both keeps you from missing conversations just because someone switched channels.
• Write clear voice bot scripts. Keep automated prompts short and give an easy way to reach a human, so bots handle simple cases without frustrating callers with complex questions.
• Review recordings and chat transcripts regularly, not just after complaints, to catch coaching opportunities early.

Unitalk vs alternatives

Zadarma is the closest direct comparison for phone-only needs, offering virtual numbers across a wider range of countries and a free cloud PBX, which suits businesses expanding internationally rather than focusing on calls, Telegram, Viber and Instagram together in one place. For teams that want to connect their communication data to other business tools automatically, such as spreadsheets, marketing platforms or notification workflows, automation tools like n8n or Make can sit alongside a platform like Unitalk to move that data wherever it’s needed.

Is Unitalk worth it?

For a sales or support team juggling phone calls, Telegram, Viber and Instagram as separate, disconnected tools, Unitalk closes a real gap: every channel lands in one shared history, tied to a CRM record, without extra manual work. The 14-day free trial is a low-risk way to see whether the unified workspace fits your team before committing, and the 10% partner discount with code borodaexpert makes it worth trying sooner rather than later. For businesses in Ukraine and the region specifically, where customers move fluidly between calls and multiple messengers, having them all in one system is a genuine advantage over piecing together separate tools.

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